Follett VERSION 6.00 Manual de usuario descargar pdf (Pagina 173)

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04/04 Chapter 12 Managing holds 173

The exception report is divided into sections that show what action Circulation

Desk has taken on the holds and reserves. The following table describes the cause

of each message and gives recommended actions:

Followup for the Daily Holds Processing exception report

Holds processing section Cause

Illegal Holds Deleted Circulation Desk rarely encounters illegal hold situations. As an

example, if you place a hold and then delete all of the copies of an

item, Circulation Desk can never fulfill the hold. This can also occur if

all of the copies of a title are marked Lost or Missing after a hold is

placed.

Reserves Processed Circulation Desk processes a reserve on the pre-reserve processing

date (selected in System Setup). It temporarily sets the hold status to

pending. If the copy is available, the report also lists the copy under

Pending Holds Readied (see below).

Pending Holds Expired Circulation Desk expires a pending hold or reserve if the current date

is beyond its expiration.

Since an expired hold is never made ready, you can extend the

expiration date, making it pending again. You cannot extend the

expiration date of a reserve. If expired holds and reserves are not

automatically deleted, you need to delete them manually.

Ready Holds Expired Circulation Desk expires a ready hold or reserve if the current date is

beyond its expiration date.

Since the patron did not retrieve the ready hold, you can extend the

expiration date, making it ready again. You cannot extend the

expiration date of a reserve. If expired holds and reserves are not

automatically deleted, you need to delete them manually.

Expired Holds Deleted If you chose, in System Setup, to delete expired holds and reserves

automatically, Circulation Desk does so, after the specified number of

days, during the Daily Holds Processing. If you chose not to delete

them automatically, they remain in the system until you manually

delete them.

See also: For more information about deleting expired holds and

reserves automatically, see Setting time limits for items on hold" on

page 78.

Pending Holds Readied If a copy becomes available to fulfill a pending hold, Circulation Desk

makes the hold ready and changes the copy status to On Hold.

If a reserved copy is available, and the processing date is today,

Circulation Desk makes the reserve ready and changes the copy status

to On Hold.

When a hold or reserve is readied, inform the patron as soon as

possible so that the hold (or reserve) does not expire before the patron

retrieves it. You may also need to retrieve the copy that fulfills the hold

or reserve from your shelves.

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