Follett VERSION 6.00 Manual de usuario descargar pdf (Pagina 171)

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04/04 Chapter 12 Managing holds 171

holds second, and pending holds last. Holds with the same status are sorted in

ascending order according to priority and the date placed. The lower the priority

value, the higher the hold's position is in the queue.

To change the priority of a patron's hold, highlight the hold that you want to edit

and click View/Edit. The Edit Hold dialog appears:

Type the new priority value, and

click Save.

A message appears informing you of

the hold's new position in the queue.

If you move a hold to the top of the pending holds by changing its priority, it will

be the next hold made ready. However, you cannot change a hold's status.

Circulation Desk changes the status from pending to ready when a copy becomes

available. To change an expired hold's status to pending, you must edit its

expiration date. See Extending the life of a hold" on page 169.

See also: Define the default priority for each patron type in System Setup |

Setup | Circulation | Policies. For more information, see How to set circulation

limits for patron types" on page 77.

Interpreting the Daily Holds Processing exception report

Circulation Desk processes holds and reserves the first time you start Circulation

Desk on a given date if there are any holds or reserves in the system. As

Circulation Desk processes them, it sends information about any actions it takes

to the Daily Holds Processing exception report. This report is available by

opening the Exception Report folder within your Follett folder. Although most

hold situations are addressed as they occur throughout the day, Circulation Desk

processes holds and reserves on a daily basis for the following reasons:

 When the prereserve processing date arrives for a reserve, Circulation Desk

must notify you so that you can retrieve the reserved item and place it on the

hold shelf.

 If you chose, in System Setup, to delete expired holds and reserves

automatically, Circulation Desk does so during the Daily Holds Processing.

 When copies are added or imported, they may fulfill a pending anycopy

hold. Circulation Desk looks at all copies in your collection during the Daily

Holds Processing to see if there are any new copies that might have become

available to fulfill a pending hold. This might also happen if a Missing or

Lost copy is returned.

 In the rare event that all the copies for a title were deleted, Circulation Desk

must delete any holds or reserves for that item during the Daily Holds

Processing. If there are no copies, Circulation Desk cannot fulfill a hold.

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